At present, we are only able to deliver to the UK mainland.
All products are made to order and will be dispatched within 5 days of the order being received.
Personalised / custom items will vary in delivery time depending on complexity of the design and size of the item – this will be communicated with you directly via e-mail.
During peak periods, dispatch and delivery times may vary and you will be informed of any changes to timescales.
Items will be shipped to the UK mainland via Royal Mail Second Class – Your purchases will be sent with free delivery.
Items will be packed appropriately and securely for delivery.
If for any reason you are unhappy with your order, then please get in touch within 14 days of receiving your order. If the item is damaged we may ask for photographs.
The item to be returned must be in the original packaging and be returned to us within 30 days of delivery. Once we have received the item, a full refund or exchange will be offered.
Unfortunately, we are unable to cover the cost of return postage unless the item is faulty or damaged. We recommend keeping the proof of posting certificate and we cannot be held responsible for any returned items that are lost in the postal system.
We are unable to accept returns for personal or bespoke orders unless the item is received faulty or damaged.
Contact us at craftibusiness@outlook.com for questions related to delivery and returns.